Refund Policy

Last updated: May 25, 2026

1. Operator

This Refund Policy applies to all paid subscriptions and one-time purchases of Nova AI Diagnostics, operated by NOVA ECOSYSTEM SINGLE MEMBER P.C., Georgiou Seferi 5, Heraklion, Crete, Greece. Contact: support@novaecosystem.live.

2. 14-Day Refund Guarantee

We offer a full refund within 14 calendar days from the date of your original purchase or renewal, no questions asked. You do not need to provide a reason.

3. Mobile In-App Purchases

Subscriptions purchased through the Google Play Store (Android) or Apple App Store (iOS) are governed by the refund policies of those stores. We cannot directly refund such purchases. Please request refunds through:

• Google Play: support.google.com/googleplay
• Apple App Store: reportaproblem.apple.com

4. How to Request a Refund

Email support@novaecosystem.live from the email address associated with your account, including:

• Your account email.
• Date and amount of the charge.
• Transaction or invoice ID (from your receipt).

We acknowledge all refund requests within 2 business days.

5. Refund Processing Time

Approved refunds are issued to the original payment method within 5–10 business days. The exact time for the funds to appear on your statement depends on your bank or card issuer.

6. Subscription Cancellation

Cancelling a subscription stops future renewals but does not automatically trigger a refund of the current period. You retain access until the end of the period you have already paid for. Cancel anytime from your account dashboard or by emailing support.

7. Contact

Operator: NOVA ECOSYSTEM SINGLE MEMBER P.C.
Address: Georgiou Seferi 5, Heraklion, Crete, Greece
Email: support@novaecosystem.live